Refund policy

We want you and your dog to love every PetsZeno product. If something isn't right, you can return it within 30 days of receiving your order.

Eligibility

Your return request must be made within 30 days of the delivery date.
Items must be unused, in the same condition you received them, and in their original packaging.
Proof of purchase (order number) is required.

How to start a return

Email us at groovestore07@gmail.com with your order number, the item(s) you wish to return and the reason. We will reply with the correct return address and instructions. Items sent back without an approved return request cannot be accepted.

Return shipping costs

Return shipping costs are the customer's responsibility and are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

If your item arrived damaged, defective or incorrect, we cover the return shipping or send you a replacement. Please contact us within 30 days of delivery with your order number and photos of the problem.

Non-returnable items

Used items, or items that have been chewed, licked, soiled or damaged after delivery (for hygiene reasons, this includes used lick mats, bowls and toys).
Gift cards.

Refunds

Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Original shipping charges are non-refundable unless the item was defective or incorrect. Please allow some extra time for your bank or card issuer to process the refund.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Cancellations

You can cancel your order free of charge before it ships by emailing us as soon as possible. Once an order has shipped, the return process above applies.