Shipping policy

SHIPPING POLICY

1. Shipping Areas

PetsZeno ships to the following regions:

  • Canada
  • United States

2. Order Processing Time

Orders are processed within 24 business hours after confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery Times

Estimated delivery times are as follows:

  • Canada: 3 to 7 business hours
  • United States: 3 to 7 business hours

These delivery times are estimates and may vary depending on destination and logistics conditions.

Carriers

Shipping is handled by reliable carriers such as:

  • FedEx
  • Canada Post
  • Other equivalent carriers depending on destination

Shipping Fees

Shipping is completely free on all orders, with no minimum purchase required.

Order Tracking

Once your order has been shipped, a tracking number will be sent by email, allowing you to monitor your package in real time.

Delivery Delays

Delays may occur due to exceptional circumstances such as:

  • Weather conditions
  • Customs delays
  • High demand
  • Logistics issues

In case of delay, customers will be notified by email.

Customs and Import Fees

For shipments to the United States, customs duties or import taxes may apply.

These fees are the responsibility of the customer and are not included in the displayed prices.

Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

PetsZeno cannot be held responsible for failed deliveries due to incorrect or incomplete addresses.

Currency and Taxes

All prices displayed on the website are in Canadian Dollars (CAD).

Applicable taxes are not included in the displayed prices and will be added at checkout if applicable.